We often get asked what makes us different from other IT companies. And that’s a good question. A lot of companies sound the same, talking about the technology they provide and how great it is. That’s all well and good, but it doesn’t really give you much of an idea of what kind of people are behind the company.
And that’s what this business really should be about – people. Yes, everyone at The Network Co. of California is an expert technician, but that’s not what we pride ourselves on. We are people persons first. We focus on you and on your business, and everything we do with information technology is focused on your needs.
So if we see YOU as people, we want you to see US as people too. That’s why our core policy isn’t about technology, it’s about real human values:
Integrity & Accountability
Above all else, we want you to trust us as your partner. Your technology is a big investment, and that means you’re putting your livelihood in the hands of someone else. That’s a big responsibility, and we aim to live up to it.
- Building trust, being honest and being transparent:
There are no hidden fees or surprise extra products that we shove down your throat. If we want to sell you something, we’re going to tell you why and present you with options – you need to be able to make an informed decision, and we are obliged to help with that as much as we can.
- Doing the RIGHT thing:
Sure, we’d make more money if we tried to push the most expensive products at you. But you don’t necessarily NEED those shiny toys. What you need is technology that suits the way YOU do business.
- No Excuses:
We accept responsibility for our actions and make sure that we deliver on what we promise. If something goes wrong because we didn’t do our job right, we will fix it at no extra cost to you, and we’ll own up to our mistake.
Focus on People
Technology is a tool, nothing more. It can be amazing and powerful, or it can drag down productivity and make you want to bang your head on the desk, but whether it works well or poorly, it all comes down to people. We can’t focus on just dealing with the technology alone – we have to always look to how you use it and how it affects you.
- Care about people:
We’re here to help you, and so we have to know who you are and care about what you want. Your needs have to become our needs, and your goals our goals.
- Invest in people:
Ultimately, you invest in technology not for its own sake, but to improve your own life and the lives of your employees. That’s what our services are here for – investing in improving people’s lives.
- Seeking to understand:
We need to make sure both sides of our relationship understand the other. For our part, that means no technobabble EVER – plain English, every day, for every situation.
We don’t live and work alone. If everything comes down to people, it also means working with people every day to make things come together. We value teamwork not only among our own team members, but also with you, as our partner.
- Working together to achieve a common goal:
If you succeed, we’ll succeed too. That’s why we focus on your future and do everything we can in order to help you accomplish your goals.
- Forming solutions:
There is always a solution to every problem. In fact, there are usually multiple solutions. We’ll lay out options that make sense for you, and work together to choose the one that works best.
- Leverage PEOPLE to find a better way:
We know our skill sets – what are yours? Let’s work together to figure out what we’re all good at so we can find the best way to accomplish any goal.
Learning never ends, and knowledge is something that always grows. The world of technology never changes, so we need to be humble and recognize that there’s always something new to discover.
- Understanding and education: We need to understand what we work with, but we also have a duty to improve your understanding of your technology too. We can make informed decisions about your technology and your business together by improving our education.
Our company purpose is to Make IT Easy for you. That means remembering that we’re working with people first, not machines. As long as we always see each other as people, we’ll stay on the right track.
The Network Co. of California goes beyond broken hardware and offers peace of mind when it comes to your IT. Our wide range of IT services and solutions for businesses in San Diego have been tried and tested over 20 years of business, and we’re ready to help you get technology made easy again. Find out more about how we can help you by contacting us to schedule a free no-obligation review of your business systems by calling (760) 744-0442 or sending us an email at firstname.lastname@example.org.