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6 Important Questions to Ask When Outsourcing Your Business IT Support

Whether you’re looking to outsource your IT operations or figure out if your current IT services company is doing their job, you have to ask the right questions. It’s not an easy job and you want to make the proper investment to get your business further ahead. Fortunately, relying on word-of-mouth is a good place to start, however, asking the right questions is necessary to verify the source.

Here are 6 important questions to ask when outsourcing your business IT support:                       

How often will you monitor my IT systems?

A reliable IT services company will be monitoring your systems 24/7 to detect viruses, malware, phishing, spam, hackers, and other threats trying to get through your security. When your IT services company offers 24/7 monitoring, you won’t have to worry about anyone penetrating your system and accessing your account information and important documents.

Can you make sure I’m able to recover from disasters?

Your IT systems and data should be backed up, tested regularly, monitored around the clock, and recoverable. This means your IT services company should offer a comprehensive data backup/business continuity solution to keep your business safe from disasters, such as fires and floods, or even drink spills and malicious employees.

Have you worked with businesses in my industry before?

Every business has unique technology needs and requirements, and of course, every industry does as well. Make sure your IT services company has worked with businesses within your industry before – it’s going to come in handy when you’re in need of help meeting specific compliance or security requirements.

What qualifications do you have?

Most IT services companies have various qualifications that demonstrate skills in specific technologies. Does your IT services company have any technical specialties and certifications related to your business needs? Discuss their certifications and ask how those certifications will help them serve your business needs.

Do you have a guaranteed response time?

If you’re struggling with IT issues, whether it’s something as simple as a computer malfunctioning or something as scary as a network breach, you’re likely experiencing major downtime that impacts your bottom line. Make sure your IT services company offers a guaranteed response time, or even a quick response time promise, to ensure you’re covered in the event of emergency.

What won’t be covered in our service contract?

When you’re looking for help installing a new computer or printer, will that be covered? What about an IT project that’s extremely important to you? Always be aware of what’s covered – and what’s not covered – under your service contract, otherwise, you might be left paying a sky-high bill for something you assumed would be covered.

Now that you know what to ask, let The Network Co. of California give it a shot as your trusted business IT support team in San Diego.

We can answer all of these questions, and whatever else you’d like to know, in order to ensure you feel comfortable working with us. Give us a call at (760) 744-0442 or email us at info@tncc.com for more information.

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The Network Co. of California

310 Via Vera Cruz Suite 208

San Marcos, CA 92078

info@tncc.com
(760) 744-0442
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